There was a bug which included private notes written by the agents in the mail sent to customers. This was happening due to the wrong scoping of the messages. The fix was released immediately considering the severity.
Exciting news! We have released a version v1.4.0 with the following updates
Twilio Whatsapp Channel
If you have verified Whatsapp number in Twilio, you will now be able to add a customer support Channel for Whatsapp in Chatwoot.
We are excited to introduce typing indicators in the widget and the dashboard. This will help you to see if the user is typing on the widget and if any other agent is currently responding to the request. Agent collision can be avoided.
Browser Push notifications
Like the email notifications, you will now be able to get the notifications via your browser while a conversation is created or assigned to you. This will help you in reducing the response time for the support queries.
You will now be able to customise the position of your messenger icon. You can pass the widget position as
right in the
Emoji Selector in the widget
We have added an emoji selector in the widget.
Additional language support
We are excited to introduce more languages to Chatwoot. Thanks to all collaborators from https://translate.chatwoot.com . We now support
- Portuguese, Brazilian