Release v1.9.0

We are excited to release v1.9.0 with the following updates.

Chat widget redesign showing average reply time

Each inbox will be able to set an average reply time. There are 3 options available.

  • In a few minutes
  • In a few hours
  • In a day

The reply time would be displayed to the users as follows.


Ability to reauthorize Facebook pages when the token expires

Screenshot 2020-10-20 at 1.36.40 PM.png

If you are not receiving messages from Facebook, please check your inbox settings and see if there is a reauthorization message. This can happen when any of the page managers change their password or the token shared is expired.

Activity messages for label addition and deletion

Screenshot 2020-10-20 at 1.38.24 PM.png

Activity messages will be added when you add or remove the labels

Ability to change online status from the sidebar


Support Redis sentinel

You will now be able to configure Redis sentinel with Chatwoot.

Ability to unmute conversations

If you have accidently muted the conversation, you will be able to see an unmute option.

Screenshot 2020-10-20 at 1.41.46 PM.png

Other updates:

  • Knowledge Base APIs
  • Search conversations API
  • Use Gravatar images when the agent doesn't have an avatar
  • Numerous bug fixes and enhancements

Additional Language Support

  • Vietnamese

Thanks to @vishal-pandey, @snowild, @DavidSteinbauer, @monarch0111, @jcomo, @somenugget, @dereknguyen269, @l2dy, @onlywicked, @sarawukl, @narendran-kannan, @akashdotsrivastava, @amd-9, @artfuldodger, @RicardoRamirezR for the contributions

Release v1.8.0

  • Improve widget loading performance by reducing the bundle size to 50% of earlier bundle size
  • Ability to detach chat widget into a separate window
  • Enable Slack integration in all channels
  • Add configuration to allow using CDN in on-premise instances.
  • Notifications for new messages in assigned conversations
  • Capture replies sent in Facebook messenger into chatwoot conversation
  • Email conversation continuity improvements
  • Made the email notification delivery faster
  • Numerous bug fixes and enhancements

Thanks to @quacktacular, @sahilmittal, @WevrLabs for the contributions

Release v1.7.2

Hotfix: Fix window.chatwootSettings is undefined

There was a bug in the SDK which prevented the widget rendering, a hotfix was released to fix the error.

Release v1.7.1

A new version of Chatwoot was released with the following updates.

Allow agents to edit a contact

With the new and improved sidebar update, the agents can update the contact profile, add name, email, location, bio etc.

Screenshot 2020-08-23 at 8.48.41 PM.png

Add the ability to set custom attributes for a contact

We have introduced a new SDK method setCustomAttributes which can be used to set custom attributes to the contact. Agents will be able to view the attributes in the contact sidepanel.

Allow the user to launcher text on the widget

While using the expanded chat widget design, the users can now customize the text shown using launcherTitle param in chatwootSettings.

Allow agents to send the chat transcript to a specified email address

Agents can now send the chat transcripts to the user or himself or any other email address

Screenshot 2020-08-23 at 8.45.08 PM.png

Additional Language Support

  • Russian

Release v1.7.0

We have released a new version of Chatwoot, v1.7.0 with the following updates.

API Channel

To use Chatwoot as a conversation infrastructure, we have released an API Channel. You can now utilize the APIs and webhooks to create your own custom conversational channel in Chatwoot.

New bubble design

As per the reviews and suggestion we received from the community, we figured that the normal bubble design might not work with all customer demographies. We are introducing a new design for the bubble.


Improvements in Tweets replies

  • Rich preview for @mentions and hashtags
  • Display the name of the user who has sent the tweet
  • A button to select the tweet to reply to
  • Open the tweet in Twitter button on tweet messages.

Screenshot 2020-08-11 at 10.52.05 AM.png

Received via email indicator

If you have conversation continuity enabled, the messages you receive via email will now have an email icon.

Screenshot 2020-08-11 at 10.50.13 AM.png

Support for S3 compatible storage

Chatwoot now supports all S3 compatible storages like DigitalOcean Spaces, minIO etc.

Other improvements

  • Added attachment support for Facebook channel
  • Added the ability to disable emojis and attachments in the web widget.
  • The ability for the users to set a display name
  • Enhancements in email parsing
  • Numerous bug fixes and enhancements

Release v1.6.0

We have released a new version of Chatwoot v1.6.0 with the following updates.

Conversation labels

This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily.

Screenshot 2020-07-01 22.13.46.png

Integration with Slack

You can now integrate Chatwoot with your Slack workspace and start replying to the customer conversations by creating message threads.


Unread message indicator for the widget

A popup will be displayed now to the users if they have unread messages in the conversation.


Agent availability status

The agents can now set their status to online/busy/offline.


Other updates

  • Enhancement to round-robin assignment feature
  • Agent away message for all channels
  • Support for a new language - Tamil
  • Numerous bug fixes and enhancements

Release 1.5.2

There was a bug with Twitter integration which treated Twitter DMs and tweets as a single conversation. This led to unintentional tweets which were assumed to be sent as DMs.

This release fixes this issue.

Release v1.5.1

Recent changes around Heroku release commands broke Heroku deploy button. This release fixes the following.

  • Fix the Heroku deploy button
  • Fix undefined method compare_and_save (Author: @mzch)

Release v1.5.0

We have released a new version v1.5.0 with the following updates.

JS SDK option to set locales for web widget

You can now pass a locale parameter in chatwootSettings to display the web widget in different languages

window.chatwootSettings = {
  // ...
  locale: 'en', // Language to be set

Ability to mute contacts

Author: @kadir96

In-order filter spam conversations we have added a new feature to mute a contact. This hides the messages from the user for the next 6 hours.

Screenshot 2020-06-04 at 8.18.30 PM.png

Chrome styled color-picker for widget

You can choose any hex color from the chrome-styled color-picker

Screenshot 2020-06-04 at 7.43.01 PM.png

Ability to use Multiple accounts in Chatwoot

In-order to facilitate access to multiple accounts for the same user, we have added an account switcher in the dashboard.

Screenshot 2020-06-04 at 8.16.59 PM.png

Super Admin dashboard for administration

We have revamped the super admin dashboard to help you with the general administration.

Additional Language Support

  • Dutch
  • Spanish

Release v1.4.2

Hotfix: Use Reports V2 instead of Reports V1 API

V1 reports were deprecated, this was not updated in the report UI.