Release v1.7.0

We have released a new version of Chatwoot, v1.7.0 with the following updates.

API Channel

To use Chatwoot as a conversation infrastructure, we have released an API Channel. You can now utilize the APIs and webhooks to create your own custom conversational channel in Chatwoot.

New bubble design

As per the reviews and suggestion we received from the community, we figured that the normal bubble design might not work with all customer demographies. We are introducing a new design for the bubble.


Improvements in Tweets replies

  • Rich preview for @mentions and hashtags
  • Display the name of the user who has sent the tweet
  • A button to select the tweet to reply to
  • Open the tweet in Twitter button on tweet messages.

Screenshot 2020-08-11 at 10.52.05 AM.png

Received via email indicator

If you have conversation continuity enabled, the messages you receive via email will now have an email icon.

Screenshot 2020-08-11 at 10.50.13 AM.png

Support for S3 compatible storage

Chatwoot now supports all S3 compatible storages like DigitalOcean Spaces, minIO etc.

Other improvements

  • Added attachment support for Facebook channel
  • Added the ability to disable emojis and attachments in the web widget.
  • The ability for the users to set a display name
  • Enhancements in email parsing
  • Numerous bug fixes and enhancements

Release v1.6.0

We have released a new version of Chatwoot v1.6.0 with the following updates.

Conversation labels

This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily.

Screenshot 2020-07-01 22.13.46.png

Integration with Slack

You can now integrate Chatwoot with your Slack workspace and start replying to the customer conversations by creating message threads.


Unread message indicator for the widget

A popup will be displayed now to the users if they have unread messages in the conversation.


Agent availability status

The agents can now set their status to online/busy/offline.


Other updates

  • Enhancement to round-robin assignment feature
  • Agent away message for all channels
  • Support for a new language - Tamil
  • Numerous bug fixes and enhancements

Release 1.5.2

There was a bug with Twitter integration which treated Twitter DMs and tweets as a single conversation. This led to unintentional tweets which were assumed to be sent as DMs.

This release fixes this issue.

Release v1.5.1

Recent changes around Heroku release commands broke Heroku deploy button. This release fixes the following.

  • Fix the Heroku deploy button
  • Fix undefined method compare_and_save (Author: @mzch)

Release v1.5.0

We have released a new version v1.5.0 with the following updates.

JS SDK option to set locales for web widget

You can now pass a locale parameter in chatwootSettings to display the web widget in different languages

window.chatwootSettings = {
  // ...
  locale: 'en', // Language to be set

Ability to mute contacts

Author: @kadir96

In-order filter spam conversations we have added a new feature to mute a contact. This hides the messages from the user for the next 6 hours.

Screenshot 2020-06-04 at 8.18.30 PM.png

Chrome styled color-picker for widget

You can choose any hex color from the chrome-styled color-picker

Screenshot 2020-06-04 at 7.43.01 PM.png

Ability to use Multiple accounts in Chatwoot

In-order to facilitate access to multiple accounts for the same user, we have added an account switcher in the dashboard.

Screenshot 2020-06-04 at 8.16.59 PM.png

Super Admin dashboard for administration

We have revamped the super admin dashboard to help you with the general administration.

Additional Language Support

  • Dutch
  • Spanish

Release v1.4.2

Hotfix: Use Reports V2 instead of Reports V1 API

V1 reports were deprecated, this was not updated in the report UI.

Release v1.4.1

There was a bug which included private notes written by the agents in the mail sent to customers. This was happening due to the wrong scoping of the messages. The fix was released immediately considering the severity.

Release v1.4.0

Exciting news! We have released a version v1.4.0 with the following updates

Twilio Whatsapp Channel

If you have verified Whatsapp number in Twilio, you will now be able to add a customer support Channel for Whatsapp in Chatwoot.


Typing Indicator

We are excited to introduce typing indicators in the widget and the dashboard. This will help you to see if the user is typing on the widget and if any other agent is currently responding to the request. Agent collision can be avoided.


Browser Push notifications

Like the email notifications, you will now be able to get the notifications via your browser while a conversation is created or assigned to you. This will help you in reducing the response time for the support queries.

Screenshot 2020-05-06 15.13.16.png

Widget Customisation

You will now be able to customise the position of your messenger icon. You can pass the widget position as left or right in the window.chatwootSettings configuration.

Screenshot 2020-05-06 at 3.22.11 PM.png

Emoji Selector in the widget

We have added an emoji selector in the widget.

Screenshot 2020-05-06 at 3.01.13 PM.png

Additional language support

We are excited to introduce more languages to Chatwoot. Thanks to all collaborators from . We now support

  • Catalan
  • English
  • French
  • Greek
  • Malayalam
  • Portuguese
  • Portuguese, Brazilian
  • Romanian