We have released a new version of Chatwoot v1.6.0 with the following updates.
This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily.
Integration with Slack
You can now integrate Chatwoot with your Slack workspace and start replying to the customer conversations by creating message threads.
Unread message indicator for the widget
A popup will be displayed now to the users if they have unread messages in the conversation.
Agent availability status
The agents can now set their status to online/busy/offline.
- Enhancement to round-robin assignment feature
- Agent away message for all channels
- Support for a new language - Tamil
- Numerous bug fixes and enhancements